Terms & Conditions
Welcome to Certus Plumbing & Heating Limited. These Terms & Conditions explain the general conditions relating to use of our website, enquiries, quotations and services.
Please read them carefully.
1. About Us
Certus Heating provides plumbing, heating, boiler installation, servicing, repairs and related services across Wakefield and surrounding areas.
Business name: Certus Plumbing & Heating Limited
Address: Unit 9, Dale Court, Avenue Lodeve, South Kirby, WF9 3FL
Email: sales@certusheating.co.uk
Telephone: 0333 057 6525
2. Website Information
The information provided on this website is intended for general guidance.
We aim to keep information accurate and up to date. However, service descriptions, availability and indicative pricing may change.
Submitting an enquiry through our website does not automatically create a contract or guarantee an appointment.
3. Quotations and Estimates
Quotations are based on the information available at the time they are prepared.
Where necessary, a property inspection or additional assessment may be required before a final quotation can be confirmed.
Any additional work identified after a quotation has been accepted will be discussed with the customer before proceeding, except where immediate action is necessary for safety.
Quotation validity periods, inclusions and exclusions will be confirmed in the individual quotation.
4. Bookings and Appointments
Appointments are subject to availability and confirmation by Certus Plumbing & Heating Limited.
We make reasonable efforts to attend appointments at agreed times. However, delays may occasionally arise due to emergencies, traffic, weather conditions or circumstances outside our reasonable control.
If an appointment needs to be rearranged, we will contact the customer as soon as reasonably possible.
5. Customer Responsibilities
Customers are responsible for:
Providing accurate information about their property and requirements.
Ensuring safe and reasonable access to the work area.
Informing us of known hazards or relevant property issues.
Obtaining any necessary permissions from landlords or property owners.
Providing access to relevant utilities where reasonably required.
6. Pricing and Payment
Prices will be confirmed through the relevant quotation, invoice or booking agreement.
Any applicable VAT, deposits, payment schedules and additional charges will be clearly communicated before the customer agrees to the work.
Payment must be made in accordance with the agreed terms.
Any additional work requiring extra charges will be explained and agreed before proceeding, wherever reasonably practicable.
7. Cancellations
Customers should contact Certus Plubing & Heating Limited as soon as possible if they need to cancel or rearrange an appointment.
Where a contract is agreed online, by telephone or away from our business premises, customers may have a statutory 14-day cancellation right, subject to applicable exceptions.
Where a customer expressly requests work to begin during the cancellation period, they may be required to pay a proportionate amount for services provided before cancellation, where permitted by law.
If the service has been fully performed following the customer’s express request and the legally required acknowledgements have been obtained, the statutory cancellation right may no longer apply.
Emergency repairs may be subject to specific statutory exceptions.
Any applicable cancellation charges outside statutory cancellation rights will be communicated before the booking is confirmed and must be fair and proportionate.
Nothing in these terms affects your statutory consumer rights.
8. Boiler Installations and Heating Services
Boiler installations, heating work and related services will be carried out in accordance with applicable regulations and relevant professional standards.
Where appropriate, customers will receive information about manufacturer warranties, servicing requirements and applicable installation documentation.
Manufacturer warranties are subject to the manufacturer’s own terms and conditions.
9. Guarantees and Warranties
Details of any workmanship guarantee or manufacturer warranty will be provided where applicable.
Warranty coverage may depend on factors such as appropriate maintenance, servicing and correct operation of installed equipment.
Nothing in these terms limits the customer’s statutory rights in relation to faulty goods or services.
10. Finance Options
Where finance options are advertised, these are subject to eligibility, status and the terms of the relevant finance provider.
Any finance agreement will be separate from these website Terms & Conditions.
Customers should review the finance provider’s terms, including repayment obligations and applicable charges, before entering into an agreement.
Finance availability and approval are not guaranteed.
11. Liability
Certus Plumbing & Heating Limited will exercise reasonable care and skill when providing its services.
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, as required by law.
We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or infringement of statutory consumer rights.
12. Website Content and Intellectual Property
Unless otherwise stated, the text, images, graphics and other original content on this website belong to Certus Plumbing & Heating Limited or are used with appropriate permission.
Website content must not be reproduced or commercially distributed without permission, except where permitted by law.
13. Cookie Policy
Our website uses cookies to ensure it functions correctly, improve the user experience and help us understand how visitors interact with our website.
Some cookies are essential for the website to operate, while others, such as analytics cookies, are only used with your consent.
When you first visit our website, you can choose which optional cookies to accept or reject using our cookie consent toolbar. You can also review or change your preferences at any time through the cookie settings available on our website.
For more information about the cookies we use, please refer to the information provided within our cookie consent toolbar.
14. External Links
Our website may include links to third-party websites, quotation tools or finance providers.
We are not responsible for the content or operation of external websites. Their own terms and privacy policies may apply.
15. Complaints
We aim to provide a professional and reliable service.
If you are unhappy with any aspect of our work, please contact us so that we can investigate and seek an appropriate resolution.
Email: sales@certusheating.co.uk
Telephone: 0333 057 6525
Your statutory rights remain unaffected.
16. Changes to These Terms
We may update these website Terms & Conditions from time to time.
Any changes to terms governing an existing service contract will be handled in accordance with applicable law and the terms agreed with the customer.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer protections that may apply.
17. Contact Information
For questions about these Terms & Conditions, please contact:
Certus Plumbing & Heating Limited
Email: sales@certusheating.co.uk
Telephone: 0333 057 6525