Privacy Policy
At Certus Plumbing & Heating, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
1. Who We Are
Certus Plumbing & Heating provides plumbing, heating, boiler installation, maintenance and related services across Wakefield and surrounding areas.
For the purposes of data protection legislation, the data controller is:
Business name: Certus Plumbing & Heating Limited
Address: Unit 9, Dale Court, Avenue Lodeve, South Kirby, WF9 3FL
Email: sales@certusheating.co.uk
Telephone: 0333 057 6525
2. Information We Collect
We may collect the following information:
Your name, address, telephone number and email address.
Information submitted through our website contact forms.
Details of your plumbing, heating or boiler requirements.
Property information required to provide quotations or services.
Booking, appointment, payment and service history.
Technical information, including IP addresses, browser information and website usage data.
We collect this information when you contact us, request a quotation, make a booking or interact with our website.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries and provide quotations.
Arrange appointments and carry out requested services.
Process payments and maintain business records.
Communicate about ongoing or completed work.
Manage customer relationships and provide support.
Improve our website and services.
Meet legal and regulatory obligations.
Where permitted by law, we may also contact you about relevant services or offers. You can opt out of marketing communications at any time.
4. Legal Basis for Processing
We process personal information under the following lawful bases, as appropriate:
Contract: To provide quotations, bookings and services requested by you.
Legal obligation: To comply with applicable tax, accounting and regulatory requirements.
Legitimate interests: To manage our business, respond to enquiries and improve customer service, where those interests are not overridden by your rights.
Consent: Where required, including certain marketing communications and non-essential cookies.
5. Sharing Your Information
We may share relevant information with trusted third parties where necessary to provide our services. These may include:
Engineers, subcontractors and service providers.
Website hosting and IT service providers.
Payment processors and accounting providers.
Boiler quotation, booking and finance providers.
Regulatory authorities where legally required.
We do not sell your personal information.
Where third parties process information on our behalf, we take appropriate steps to ensure it is handled securely and lawfully.
6. Boiler Quotations and Finance
If you use our online boiler quotation tool or enquire about finance, additional information may be collected to prepare your quotation or process your application.
Where these services are provided by external companies, their own privacy policies may also apply.
Finance applications may involve separate eligibility or credit assessments conducted by the relevant finance provider.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.
Where required, we will request your consent before using non-essential cookies.
You can manage your cookie preferences through our website’s cookie controls or your browser settings.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining relevant service records and complying with legal obligations.
Retention periods depend on the nature of the information and applicable requirements. When information is no longer required, we securely delete or anonymise it.
9. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to those who require it for legitimate business purposes.
10. International Data Transfers
Some technology providers may process information outside the United Kingdom.
Where this occurs, we will ensure that appropriate safeguards are in place as required by applicable data protection legislation.
11. Your Data Protection Rights
Depending on the circumstances, you have the right to:
Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of information.
Restrict or object to certain processing.
Request transfer of eligible information.
Withdraw consent where processing relies on consent.
To exercise your rights, please contact us using the details provided above.
You can also raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Third-Party Websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices of third-party websites and recommend reviewing their individual privacy policies.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.
The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Certus Plumbing & Heating Limited
Email: sales@certusheating.co.uk
Telephone: 0333 057 6525